Thank you for choosing MALACHIZA for your purchase! We are excited to fulfill your order with utmost care and attention. Please find the details about our made-to-order shipping and handling specifications.
Your product is a made-to-order item, which means it will be crafted especially for you. Our skilled artisans will start working on your order as soon as it's placed.
Shipping and Handling:
MALACHIZA offers worldwide shipping. Please select your country on our homepage to shop in your preferred currency.
Once your order is crafted and ready, we will carefully package it to ensure its safe journey to you. Our shipping partners are experienced in handling delicate items, and we strive to deliver your order in pristine condition.
We deliver goods under the Incoterm Delivered Duty Paid (DDP) for our international buyers. This means we take responsibility for all costs associated with transporting the goods to the specified destination, including duties, taxes, and any other import fees. By opting for DDP, we ensure a seamless experience for our customers, providing clarity and convenience in pricing without additional charges upon delivery.
Estimated Shipping Times:
After the production period, your order will be shipped to your provided address. Shipping times may vary based on your location and chosen shipping method.
Total Estimated Time (Production + Shipping):10-15 Business Days
Please note that the estimated timeframes provided are based on average order processing times. While we strive to meet these timelines, factors such as unexpected high demand or supply chain disruptions might lead to slight delays. We appreciate your understanding and patience in such cases.
Tracking Information:
You will receive an email notification with tracking information as soon as your order is shipped. This will allow you to monitor the progress of your package's delivery.
Order Processing:
Please allow 2-3 business days for order processing, pending product availability and payment verification. Once an order has been placed, it cannot be modified or cancelled. Please confirm that all order details are correct before completing the checkout process.
MALACHIZA does not ship on weekends or major holidays.
Due to high demand, items may become unavailable even after an order has been placed. In this case, a refund will be issued to the original payment method. For refunds issued to the original payment method, please allow 5-10 business days for the refund to appear on your bank statement.
All orders are reviewed by our security team and can be cancelled by MALACHIZA at any time.
Customer Support:
If you have any questions or concerns about your order, feel free to reach out to our customer support team through our Contact Us page. We're here to assist you throughout the process.
If your query is related to a specific order number, please contact our fulfillment team directly at orders@malachiza.com with your name, order number, and a brief description of your query so that our team may best assist you.
Thank you for choosing MALACHIZA
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